Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

Welcome to our FAQ page! We have collected many frequently asked questions by our customers. If you have any questions, you may find the answer here. If you can't find the answer, please feel free to contact our customer support team.

1. How do I place an order?

- Browse the product you want to buy on the website, click on the product page, select the required size or color, and click "Add to Cart".

- Once you have made your selection, go to the shopping cart page, click "Checkout" and fill in your shipping information.

- Select a payment method and confirm your order. You will receive a confirmation email after completing the payment.

2. Can I modify my order?

- If you need to modify your order, please contact our customer service team as soon as possible. We will do our best to accommodate your modification request before the order is processed.

- If the order has been shipped, we will not be able to modify the order content, but you can request a return or exchange according to our return policy.

3. How do I track my order?

- Once the order is shipped, you will receive an email with the tracking number. You can visit the courier's website for real-time tracking through the link in the email.

- You can also check the status of your order through our customer support page.

4. When will my order be shipped?

- Standard orders are usually processed and shipped within 1-2 business days. The specific shipping time may vary depending on product inventory or order volume.

- Expedited delivery orders are processed first and try to ship within 1 business day.

5. How is the shipping cost calculated?

- We offer free shipping for orders within the continental United States as long as the order amount is over $150.

- For orders under $150, the shipping fee is calculated based on the destination and the weight of the item, which you can view at checkout.

- Remote areas (such as island areas) may be subject to additional shipping fees, which will be displayed at checkout.

6. Can my order be shipped anywhere?

- We currently only offer shipping services within the continental United States (including all 50 states).

- For other areas (such as overseas or PO Box), please contact customer service to find out whether shipping can be arranged or whether forwarding services are required.

7. Do you ship internationally?

- We currently only offer shipping services within the continental United States. If you are in an international area, you may consider using a forwarding company, or contact us for more information.

8. What if the item you received is damaged?

- If the item is damaged during shipping, please contact our customer service team within 5 days of receiving the item and provide photos of the damaged item.

- We will provide you with a free return or exchange service to ensure that you receive the item in good condition.

9. How to return an item?

- If you are not satisfied with the item you received, you can request a return within 30 days. The item must be unused, unopened, and in its original packaging.

- We offer free returns for items with quality problems or shipping damage.

- Return requests can be submitted through our customer service email or support page, please check our return policy page for details.

10. Can I change the delivery address?

- If you need to change the delivery address, please contact the customer service team as soon as possible. We will do our best to help you change the address, but if the order has already been shipped, we will not be able to modify it.

11. What payment methods do you accept?

- We accept the following payment methods: credit card (Visa, MasterCard, American Express), PayPal, Apple Pay, etc.

- All payments are processed at checkout to ensure a secure transaction.

12. What happens if the item is out of stock?

- If the item you ordered is out of stock, we will notify you as soon as possible and provide you with an estimated time of arrival.

- You can choose to wait for the item to be restocked, or cancel the order and get a full refund.

13. Do you provide gift wrapping service?

- We currently do not provide gift wrapping service, but you can ask us to attach a special card or message for you by leaving a note, and we will do our best to meet your request.

14. How to contact customer support team?

- If you have any questions or need help, you can contact us by the following methods:

- Email: [email protected]

- Phone: 832-577-1555

- Live chat: Click the chat window in the lower right corner of the page to chat with our customer service representative instantly.

15. How do I care for my furniture and mattress?

- We recommend regular cleaning and maintenance of your furniture to extend its life. Specific care instructions will be provided with your item, or you can find more information in the Care Instructions section of the website.

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If you have any additional questions, or if you can't find the answer on this page, please feel free to contact our customer service team. We will be happy to help you and ensure you have a pleasant shopping experience!